FAQ

  1. How long does it take to receive my order?

Orders are typically processed within 24-72 hours of ordering. Once shipped, orders usually arrive in the US within 3-5 days.

  1. What is your return policy?

We have a 14-day return policy. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused. Please contact us at brittanyhurd@discipleoutfitters.shop to initiate a return. Returns should be sent to the following address: 819 Reece RD #G Severn, MD 21144.

  1. What should I do if I receive a defective or damaged item?

Please inspect your order upon reception. If you receive a defective, damaged, or incorrect item, please contact us immediately at brittanyhurd@discipleoutfitters.shop. We will evaluate the issue and make it right.

  1. How do I request a refund?

Once we receive and inspect your return, we will notify you of the refund status. If approved, the refund will be automatically processed to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your return was approved, please contact us at brittanyhurd@discipleoutfitters.shop.

  1. Do you ship internationally?

Not at this time but hopefully in the future

  1. What if my order is lost, damaged, or marked as delivered?

Disciple Outfitters is not responsible for any lost, damaged, or marked as delivered items. Please contact the shipping carrier (USPS or UPS) for assistance in such cases.

  1. How long do our transfers last?

We use Supacolor heat transfers which last 70+ washes.